Zidan Packaging

FAQ

Global Packaging Solutions

Are you a manufacturer or a trading company? Where are you located?

Zidan was established in 1996 and specializes in paper packaging production.

Currently, we operate eight factories—five in Shanghai, and the remaining three in Wuhan and Tianjin. In the coming years, we plan to open more facilities to deliver high-quality packaging solutions to customers worldwide.

How many employees do you have? What is your company’s annual turnover?

We have over 1,000 employees across our facilities.

In fiscal year 2023, our sales reached approximately USD 1.3 billion.

What services do you offer?

We provide comprehensive services including:

  • Product Proofing
  • Custom Design
  • Tailored Production
How long have you been in the packaging industry?

With over 25 years of dedicated experience, we are experts in paper packaging solutions.

What are your main markets?
  • Domestic market95%
  • Oceania3%
  • North America1%
How many agents or wholesalers are there overseas?

Currently, we have more than 10+ agents overseas, and we provide services to over 50 companies.

Can we use the specified packing method?

Of course, you can use the packaging method you specify.

Do you have your warehouse?

We have 8 factories throughout the country, all equipped with warehouses and conveniently located near major ports for easy transportation.

Can we offer quotations for the products not shown on the website?

All our products are customized based on customer designs and branding, and due to intellectual property concerns, not all are displayed online. Please contact us for quotations on unlisted items.

Does the product itself support OEM customization?

Yes, we fully support OEM customization.

What's the minimum quantity?

Minimum Order Quantity (MOQ) varies by product. Please contact us for specific details and quotations.

Can you provide a product catalog?

Yes. Please reach out and we will send you the catalog you need.

Are samples available free of charge?

We provide free samples for most products, depending on the item.

Mass production time and delivery time.

Production time depends on the product. Generally, it takes around 25 days after deposit is received. For first orders, please add 45 days for paper procurement.

About the terms and conditions of payment.

We confirm the trade terms (FOB, CIF, CNF, etc.) upon quotation. Typically, we require a 50% deposit and the balance before shipment. We accept T/T and L/C payments.

Product after-sales service scope and service period

Any product quality issues reported within 30 days will be resolved through communication and possible compensation.